|30-224 Bon Voyage; 51-053 A Pocketful; 51-033 Silver Linings|
A few weeks ago I booked a flight for October to Cincinnati to attend the next gathering of the stamping retreat I went to last April. It's a 5 day event where I am privileged to be with very talented and lovely ladies to share this hobby of ours. I was feeling proud of myself to have booked early at a lower price. Well, due to a mistake on the part of the hotel in Cincinnati, the event will be starting a day later this year, on Friday instead of Thursday. Oooops, I was booked to leave early Sunday morning, making my stay only two days, a huge disappointment. In desperation I called Delta airlines, knowing there is a $200 fee to make a change to my ticket. I wanted to extend my stay to Monday to make up for the lost Thursday but didn't want to pay another $200.
To my huge surprise, very early in the conversation the Delta agent told me he would waive the $200 fee! Not reduce it, but waive it! And thankfully the ticket price hadn't increased since I booked the flight! I did not think it possible that this could happen! I was over the moon happy to know that I would now have more time at the retreat!
So here's a shout out to Delta Airlines for empowering their agents to make such great customer friendly decisions! And to the agent who made me a very happy traveler. I promise not to complain about the $25 fee for taking a suitcase along on my trip!!
Hope your day includes someone that surprises you with a good thing!! And your visit is a very good thing in my day!